If you are not satisfied for any reason you may return new and unused items in the original package with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees.
Please contact our Customer Service department at firstname.lastname@example.org to receive a Return Merchandise Authorization Number (RMA) before returning the item.
Beadalon/Artistic Wire customer service will provide you an RMA number and instructions on the return.
Please, clearly print/type your name and address on the outside of the package along with the RMA number. Shipping and Handling is non-refundable unless the merchandise is defective, damaged, received in error.
Artistic Wire/ Beadalon reserve the sole right to refuse the return of any item if the product has been used.
The address of our warehouse is:
440 Highlands Blvd
Coatesville, PA 19320